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ELECTROGASWARNINGHIGH-PRESSUREGAS PIPELINEBEFORE DIGGING OR IN AN EMERGENCYCALL: 800 360 13399079 3532

Before Digging

How to Work Safely Near a Gas Pipeline

The greatest risk to pipelines comes from third-party interference. To prevent this, we ask that you:

Do not dig without authorization

Do not dig or interfere within the boundaries of the right-of-way or near the signage. Also, do not allow others to do so without authorization.

If you have any questions, call us first

Call 800 360 133 and ask for an Electrogas representative to come check if there is a duct and give you instructions.

Coordinate Before Entering with Machinery

Do not drive or excavate with machinery on the right-of-way without prior coordination. Any crossing of the gas pipeline must be reported and authorized.

We're here for you 24 hours a day

Our customer service lines are available 24 hours a day, 7 days a week.

If you have any questions, call

800 360 133+56 9 9079 3532+56 9 8177 2249

Or email us at [email protected]

If there is a break or damage to the gas pipeline

A rupture will cause a leak, which in turn will harm people and the environment. If you detect a possible leak, call the emergency number immediately.

800 360 133

What do we do to prevent unauthorized access?

To maintain control of the gas pipeline, we conduct preventive monitoring using:

  • Weekly inspection flights using small planes and drones.
  • Patrols conducted by our own staff along the right-of-ways.
  • Contact with property owners and residents of properties subject to easements, utility companies (electricity, water, gas, and telecommunications), neighborhood associations, municipalities, and their departments of public works.

And we coordinate on an ongoing basis with

Chilean National Police
Chilean Firefighters
SENAPRED, Government of Chile

Municipalities

    Most Searched

    In case of an emergency or before digging, call 800 360 133 24 hours a day.

    News

    What we're doing.

    Prevention, safety, the environment, and the community in the municipalities where we operate.

    Community

    Fire Prevention in Quebrada Escobares

    Together with COGRID of the Municipality of Villa Alemana and the community of Quebrada Escobares, we improved the pipeline right-of-way to prevent wildfires.

    Environment

    Environmental management certified under ISO 14001

    We maintain an annual record of hazardous and non-hazardous waste generated by our operations, with certification valid through January 2029.

    Easement for the gas pipeline through the vineyards
    Community

    Annual Process for Contacting Property Owners

    We carry out the annual outreach process with landowners whose properties are subject to easements for our natural gas pipelines, using personalized emails and on-site visits to deliver letters and schedules.

    It is part of the activities through which we maintain an active relationship with the community and with easement holders: direct communication is essential for the safety of people and the environment.

    Gas pipeline right-of-way adjacent to a populated area
    Community

    Communication Channels

    We have provided the community with direct channels for emergencies, information about our facilities, questions, inquiries, suggestions, and complaints.

    Emergency hotline 800 360 133, mobile emergency number +56 9 9079 3532, contact number +56 9 8177 2249, and email [email protected].

    ELECTROGASWARNINGHIGH-PRESSUREGAS PIPELINEBEFORE DIGGING OR IN AN EMERGENCYCALL: 800 360 13399079 3532
    This is what the signage regarding the right-of-way looks like.

    If you're going to dig near the right-of-way, call ahead.

    You may not plant trees or deep-rooted shrubs, build structures, or clear paths on the right-of-way without first notifying Electrogas. If you plan to work nearby, request a site visit before you begin: we’ll provide on-site guidance.

    800 360 133View the procedure