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ELECTROGASWARNINGHIGH-PRESSUREGAS PIPELINEBEFORE DIGGING OR IN AN EMERGENCYCALL: 800 360 13399079 3532

Before Digging

How to Work Safely Near a Gas Pipeline

The greatest risk to pipelines comes from third-party interference. To prevent this, we ask that you:

Do not dig without authorization

Do not dig or interfere within the boundaries of the right-of-way or near the signage. Also, do not allow others to do so without authorization.

If you have any questions, call us first

Call 800 360 133 and ask for an Electrogas representative to come check if there is a duct and give you instructions.

Coordinate Before Entering with Machinery

Do not drive or excavate with machinery on the right-of-way without prior coordination. Any crossing of the gas pipeline must be reported and authorized.

We're here for you 24 hours a day

Our customer service lines are available 24 hours a day, 7 days a week.

If you have any questions, call

800 360 133+56 9 9079 3532+56 9 8177 2249

Or email us at [email protected]

If there is a break or damage to the gas pipeline

A rupture will cause a leak, which in turn will harm people and the environment. If you detect a possible leak, call the emergency number immediately.

800 360 133

What do we do to prevent unauthorized access?

To maintain control of the gas pipeline, we conduct preventive monitoring using:

  • Weekly inspection flights using small planes and drones.
  • Patrols conducted by our own staff along the right-of-ways.
  • Contact with property owners and residents of properties subject to easements, utility companies (electricity, water, gas, and telecommunications), neighborhood associations, municipalities, and their departments of public works.

And we coordinate on an ongoing basis with

Chilean National Police
Chilean Firefighters
SENAPRED, Government of Chile

Municipalities

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    In case of an emergency or before digging, call 800 360 133 24 hours a day.

    Compliance

    Ethics and Compliance

    Electrogas S.A. has a Crime Prevention System in place, implemented in accordance with Law No. 20,393 on the Criminal Liability of Legal Entities, designed to prevent, detect, identify, and respond to criminal conduct, unlawful, or unethical conduct that may occur in the course of its activities.

    The System is structured around a Crime Prevention Model (CPM) and includes, among other tools, a Risk Matrix, the Code of Ethics, specific policies and protocols, a Whistleblower Channel, individuals responsible for its implementation, and mechanisms for periodic evaluation and updating.

    These tools make it possible to identify Electrogas’ activities and processes that are exposed to the risk of criminal conduct and to establish measures for their prevention, control, and mitigation, thereby promoting a culture based on integrity, probity, transparency, honesty, and compliance with the law.

    As part of the System, Electrogas also has specific policies governing particularly relevant matters, including interactions with public officials and politically exposed persons, as well as invitations, hospitality, and gifts, establishing rules and controls designed to safeguard transparency and integrity in its relationships with third parties.

    Relevant Documents

    Code of Ethics Policy on Interactions with Public Officials and Politically Exposed Persons Policy on Invitations, Hospitality, and Gifts

    Whistleblower Channel

    ELECTROGASWARNINGHIGH-PRESSUREGAS PIPELINEBEFORE DIGGING OR IN AN EMERGENCYCALL: 800 360 13399079 3532
    This is what the signage regarding the right-of-way looks like.

    If you're going to dig near the right-of-way, call ahead.

    You may not plant trees or deep-rooted shrubs, build structures, or clear paths on the right-of-way without first notifying Electrogas. If you plan to work nearby, request a site visit before you begin: we’ll provide on-site guidance.

    800 360 133View the procedure