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ELECTROGASWARNINGHIGH-PRESSUREGAS PIPELINEBEFORE DIGGING OR IN AN EMERGENCYCALL: 800 360 13399079 3532

Before Digging

How to Work Safely Near a Gas Pipeline

The greatest risk to pipelines comes from third-party interference. To prevent this, we ask that you:

Do not dig without authorization

Do not dig or interfere within the boundaries of the right-of-way or near the signage. Also, do not allow others to do so without authorization.

If you have any questions, call us first

Call 800 360 133 and ask for an Electrogas representative to come check if there is a duct and give you instructions.

Coordinate Before Entering with Machinery

Do not drive or excavate with machinery on the right-of-way without prior coordination. Any crossing of the gas pipeline must be reported and authorized.

We're here for you 24 hours a day

Our customer service lines are available 24 hours a day, 7 days a week.

If you have any questions, call

800 360 133+56 9 9079 3532+56 9 8177 2249

Or email us at [email protected]

If there is a break or damage to the gas pipeline

A rupture will cause a leak, which in turn will harm people and the environment. If you detect a possible leak, call the emergency number immediately.

800 360 133

What do we do to prevent unauthorized access?

To maintain control of the gas pipeline, we conduct preventive monitoring using:

  • Weekly inspection flights using small planes and drones.
  • Patrols conducted by our own staff along the right-of-ways.
  • Contact with property owners and residents of properties subject to easements, utility companies (electricity, water, gas, and telecommunications), neighborhood associations, municipalities, and their departments of public works.

And we coordinate on an ongoing basis with

Chilean National Police
Chilean Firefighters
SENAPRED, Government of Chile

Municipalities

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    In case of an emergency or before digging, call 800 360 133 24 hours a day.

    Ethics and Compliance

    Comply with the standard and be able to prove it.

    Audited policies, two reporting channels available to employees, suppliers, and neighbors, and the national and international standards by which we operate.

    Compliance and Ethics

    Policies that are audited.

    Our Code of Ethics guides the conduct of those who work at Electrogas and with Electrogas. Our policies outline the commitments of General Management and are reviewed through internal and external audits.

    Quality and the Environment

    Customer satisfaction, pollution prevention, and regulatory compliance.

    Occupational Safety and Health

    Safe working conditions for employees and contractors.

    Network Integrity

    Manage pipeline risk to prevent accidents and mitigate their consequences.

    CCHC Mutual Insurance Company

    Current coverage under Law 16,744.

    Electrogas facilities at sunset

    Reporting Channel

    Two ways to file a complaint.

    If you are aware of a situation that should be investigated, you can report it through the appropriate channel. These channels are available to employees, vendors, and neighbors.

    Karin Act

    To report workplace harassment, sexual harassment, or violence in the workplace (Law 21.643).

    Compliance

    To report incidents that may constitute crimes under Law 20,393 on the criminal liability of legal entities.

    Karin's Channel Compliance Channel
    ELECTROGASWARNINGHIGH-PRESSUREGAS PIPELINEBEFORE DIGGING OR IN AN EMERGENCYCALL: 800 360 13399079 3532
    This is what the signage regarding the right-of-way looks like.

    If you're going to dig near the right-of-way, call ahead.

    You may not plant trees or deep-rooted shrubs, build structures, or clear paths on the right-of-way without first notifying Electrogas. If you plan to work nearby, request a site visit before you begin: we’ll provide on-site guidance.

    800 360 133View the procedure

    Applicable Regulations

    The standards by which we operate.

    We operate in accordance with Chilean safety regulations for the transportation of gas and liquid fuels, as well as international benchmark standards for the design, operation, and integrity of pipelines.

    Rules and Laws

    DS No. 280
    Safety Regulations for the Transportation and Distribution of Natural Gas.

    ASME B31.8
    Piping Systems for Gas Transmission and Distribution.

    ASME B31.8S
    Gas Pipeline Integrity Management.

    DS No. 160
    Safety Regulations for Liquid Fuel Facilities and Operations.

    ASME B31.4
    Piping Systems for the Transportation of Liquid Hydrocarbons.

    ISO 9001 and ISO 14001
    Quality and Environmental Management Systems, certified by TÜV Rheinland.

    Law 16,744
    : Insurance against work-related accidents and occupational diseases.

    Law 20,393
    : Criminal Liability of Legal Entities.

    Law 21,643 (Karin Law)
    : Prevention, investigation, and punishment of workplace harassment, sexual harassment, and violence in the workplace.