Safety and Community

At Electrogas, we make sure to be present in the communities, but we also focus on prevention and proper pipeline management to avoid any kind of incident.

Before Digging

The greatest risk to pipelines comes from third-party activities. If you plan to excavate, build, or operate machinery near the right-of-way, please let us know in advance: the consultation is free, and we’ll come to the site to give you instructions.

Do not dig without authorization

Neither within the right-of-way nor near the signage. Do not allow others to do so either.

If you have any questions, give us a call

Call 800 360 133, and we'll check to see if there's a pipeline.

Coordinate the machinery

Any crossing of the gas pipeline must be reported and authorized.

24 hours a day

Our lines operate 24 hours a day, 7 days a week.

Emergencies and Drills

A gas pipeline rupture will cause a leak, which in turn will harm people and the environment. If you detect a possible leak or damage to the pipeline, call the emergency number immediately.

We coordinate on an ongoing basis with the Carabineros, the Fire Department, SENAPRED, and local municipalities, and we conduct drills and training sessions with emergency response agencies in the area.

Emergencies and Before Digging
800 360 133

Emergencies, cell
phone +56 9 9079 3532

Contact
+56 9 8177 2249

Email
[email protected]

Closeness

We want the neighboring communities to know what Electrogas is all about and what we're doing. That's why we participate in meetings, talks, and activities in the area, and we share what we do in our news updates.

Informational Sessions

For residents, neighborhood associations, and municipalities.

Events and Activities

Meetings in the communities through which the gas pipeline passes.

Puente Colmo School

Fire extinguisher maintenance, performed by a certified company, and training for staff.

Escobares Ravine

Together with COGRID in Villa Alemana and the community, we improved the right-of-way to prevent wildfires.

Prevention

We conduct preventive monitoring year-round and maintain direct contact with those who work or live near the right-of-way.

Aerial Inspection

Weekly inspection flights using light aircraft and drones over the easement.

Patrol

Our own staff patrols the right-of-ways.

Signage and Landmarks

They mark the right-of-way and display the emergency phone number.

Ongoing Communication

With property owners, service providers, neighborhood associations, municipalities, and their departments of public works.

Easements

You may not plant trees or deep-rooted shrubs, build structures, or clear paths on the right-of-way without first notifying Electrogas. If you plan to work nearby, request a site visit before you begin: we’ll provide on-site guidance.

Every year, we contact landowners with easements through personalized emails and on-site visits to maintain direct communication and address their questions.

Frequently Asked Questions

Look for the right-of-way signage: the yellow markers with the Electrogas phone number and the "No Digging" signs. If you have any questions, call 800 360 133, and we'll check the site.

No. The consultation is free and takes just a few minutes.

Planting trees or deep-rooted shrubs, or building or clearing paths without first notifying Electrogas.

Only if you coordinate it with Electrogas in advance. Any crossing of the gas pipeline must be reported and authorized.

Call 800 360 133 immediately. A break will cause a leak, which could harm people and the environment.

Anytime: Our lines are open 24 hours a day, 7 days a week. Call 800 360 133, +56 9 9079 3532, or +56 9 8177 2249, or email [email protected].